Formby Injury & Rehab Privacy Policy
Privacy Policy
Last Updated: May 2026
At Formby Injury & Rehab Clinic, we take your privacy seriously.
We understand that when you share personal or health information with us, you are placing trust in our team. Our goal is to keep your information safe, secure, and respectfully handled in line with UK GDPR and the Data Protection Act 2018 where applicable.
This Privacy Policy explains what information we collect, why we collect it, how we store it and the choices you have regarding your data.
1. Who We Are
Formby Injury & Rehab Clinic provides musculoskeletal healthcare, rehabilitation, movement assessment, exercise guidance, and related healthcare services.
For the purpose of data protection law, Formby Injury & Rehab Clinic LTD is the “Data Controller” of your personal information.
2. Information We May Collect
To safely provide healthcare and communicate with you, we may collect the following information:
Personal Information
• Full name
• Date of birth
• Address
• Phone number
• Email address
• Emergency contact details
Health Information
• Medical history
• Symptoms and injuries
• Lifestyle factors relevant to treatment
• Exercise or rehabilitation history
• GP or healthcare professional details
• Appointment notes and clinical findings
Website & Technical Information
When you use our website, we may automatically collect:
• IP address
• Device information
• Browser type
• Pages visited
• Cookies and analytics data
3. Why We Collect Your Information
We collect information to:
• Safely assess and treat you
• Provide healthcare advice and rehabilitation guidance
• Contact you regarding appointments or follow-ups
• Respond to your enquiries
• Improve our services and website experience
• Maintain accurate healthcare records
• Meet legal, professional, and insurance obligations
We only collect information that is relevant and necessary.
4. How Your Information Is Stored
Your information may be stored securely using:
• Encrypted healthcare software
• Password-protected systems
• Secure email systems
• Locked physical records where applicable
We take reasonable technical and organisational steps to protect your information from:
• Unauthorised access
• Loss
• Misuse
• Disclosure
While we work hard to protect your data, no online system can ever guarantee 100% security.
5. Sharing Your Information
We do not sell your personal information.
Your information may only be shared when necessary:
• With your consent
• To support your healthcare
• To comply with legal obligations
• To protect your safety or the safety of others
Examples may include:
• Your GP
• Consultants or healthcare professionals involved in your care
• Secure software providers assisting clinic operations
• Legal or regulatory authorities where required by law
6. Contacting You
By providing your contact details, you consent to us contacting you regarding:
• Appointments
• Rehabilitation guidance
• Follow-up care
• Clinical advice relevant to your treatment
• Administrative updates
We will never intentionally spam or overload you with unnecessary communication.
You may request to stop non-essential communication at any time.
7. Cookies & Website Analytics
- Our website may use cookies and analytics tools to:
Improve website performance - Understand website usage
- Enhance user experience
- Track responses to online adverts
You can manage cookie settings through your browser preferences.
8. How Long We Keep Your Information
Healthcare records are retained in accordance with UK legal and professional guidance.
We only keep information for as long as reasonably necessary:
• To provide healthcare
• Meet legal obligations
• Maintain insurance and regulatory compliance
When no longer required, information is securely deleted or destroyed.
9. Your Rights
Under UK GDPR and applicable privacy laws, you have rights including:
• The right to access your information
• The right to correct inaccurate information
• The right to request deletion where appropriate
• The right to restrict processing
• The right to object to certain uses of your data
• The right to request transfer of your information
If you wish to exercise any of these rights, please contact us directly.
10. Children’s Privacy
We do not knowingly collect personal information from children without appropriate parental or guardian involvement where required.
11. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy or security practices of external websites and encourage you to review their privacy policies separately.
These providers are carefully selected and are expected to comply with UK GDPR, data protection legislation, and appropriate healthcare confidentiality standards.
Examples of the systems we may use include:
• Cliniko — our clinical practice management software used for appointment booking, healthcare records, clinical notes, invoices, and secure communication
• Stripe — our secure payment processor used for card payments and transaction processing
• Rehab My Patient — our exercise rehabilitation platform used to provide personalised rehabilitation programmes, exercise videos, and recovery guidance
These providers may process information such as:
• Your name
• Contact details
• Appointment history
• Clinical notes relevant to your care
• Exercise programmes
• Payment information
We only share the minimum information required for these systems to function safely and effectively.
Each provider maintains its own privacy and security policies:
• Stripe Privacy Policy
• Cliniko Privacy Policy
• Rehab My Patient Privacy Policy
12. Changes To This Policy
We may update this Privacy Policy periodically to reflect:
• Legal changes
• Service updates
• Improvements to our systems
The latest version will always be available on our website.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Phone: 01234 123456
© Formby Injury & Rehab Clinic LTD 2026 — All rights reserved.