Formby Injury & Rehab - Receptionist
Our reception role is the foundation of Formby Injury & Rehab Clinic, and the first point of contact for our customers.
Our receptionists’ are expected to be calm and friendly under pressure, experienced multitaskers, and have excellent time keeping skills .
What do I need to work at Formby Injury & Rehab?
At Formby Injury & Rehab we’re looking for an enthusiastic, friendly receptionist to join our growing clinic. We’re looking for someone who wants to work as part of a small collaborative team of healthcare providers in Formby. Our purpose is to make great care feel transparent and human. That means making sure all our patients are welcomed, listened to, and involved in their health every step of the way.
How to apply:
Use the contact form below to express interest and we’ll be in touch with details on how to send your CV and letter of application to us.
What qualities do I need?
- Great people skills
- Looking for collaborative decision-making
- Energised and enthusiastic
- Keen to work in a supportive team environment
- Transparent in your communication
- Committed to our patients
- Looking for personal development in musculoskeletal health
- Eager to share your knowledge and learn from others
- Previous experience using booking software, marketing software and managing social media accounts would be useful but not essential
- Seeking part time hours with occasional full-time cover
What to expect from us?
- Calm & assured – we make patients feel reassured and in control of the situation.
- Empowering – patients leave feeling motivated and good about their body’s health.
- Direct, not blunt – we’ll be clear and honest, but never blunt, bossy or strict.
- Straight-talking – we don’t beat around the bush, we explain the facts in plain English.
- Clean & minimal – professional, but still warm and inviting, with our patients.
- Understated – we keep things simple, choosing clear communication over medical jargon.
- Thoughtful & sophisticated – every part of the patient journey is carefully considered
- We’re a tight-knit team – we want to support each other at every twist and turn.
- Fair pay – we are committed to paying our staff fairly in a way that scales with our success
- Ongoing learning & Check-ins – we run weekly team meetings to support our teams professional knowledge and provide opportunities for feedback
- Professionally informal – we’ll have a laugh with patients but never at someone else’s expense.
- Team mindset – we’re expert listeners and want you to love your work environment as much as we do. If you have a request, we’ll do our best to accommodate you.
Our vision for Formby Injury & Rehab Clinic
We want our clinic to feel like somewhere you’re excited to come to each morning. A place where colleagues support one another, share ideas, ask for help when they need it, and celebrate each other’s successes. We make time to check in with each other because we believe looking after our team is just as important as looking after our patients.
You’ll work alongside clinicians from different professions who value collaboration over competition. We encourage continual learning, regular team training, and open discussions about difficult cases so that everyone grows together.
Most importantly, we care.
If one of our patients misses an appointment, we don’t simply move on—we check they’re okay. If someone needs advice, we’re happy to help, whether or not they’re one of our patients. We believe healthcare is about people first.
We’re looking for someone who:
- Enjoys working as part of a supportive team.
- Is enthusiastic about helping people get the most out of their lives.
- Wants to keep learning and developing.
- Believes in honest, evidence-informed healthcare.
- Wants to make a genuine difference in the local community.
The Formby Injury & Rehab Clinic promise
We’ll always leave you knowing the big three:
How long it should take to heal
Expert-led
We are experts in treating musculoskeletal pain & injury. It’s our bread and butter.
Goal-oriented
Rehab isn’t finished until you’re doing the things you love and feeling your best again.
Evidence-based
We provide innovative healthcare by staying up to date with the latest research.
Trackable progress
You’ll receive a progress tracker at your first appointment to help guide and track your recovery.
Get in Touch
Give us a call
01704 264 888
WhatsApp us
01704 264 888
Fill out the form below and we’ll be in touch, usually within an hour during clinic opening times. Let us know how you’d like us to contact you.